Exchanges, Returns and Refunds

EASY 60 DAYS RETURNS AND EXCHANGES!

All you need to do is:

1.GET AN AUTHORIZATION NUMBER . To get an authorization number, please email us at orders@duchessofdrama.com with your order number and the reason for the return or exchange within sixty (60) calendar days after order delivery.

2.SEND THE GARMENT BACK . After receiving an authorization number, please include the returnable/exchangeable garment and an authorization number with the package and send it postmarked within sixty (60) calendar days to:

Duchess of Drama
7750 North MacArthur Blvd
Suite 120-317
Irving, Texas 75063

 

3.WAIT FOR THE REFUND / EXCHANGE Please allow us fifteen (15) business days after package delivery to process the refund or exchange.

Cancellations: Order Cancellations must be made within 24 hours of the order being placed and will be cancelled and refunded. Since we print and ship orders as soon as possible, we are unable to cancel your order after the 24 hour period including weekends and holidays.

Damaged items: We replace items if they are defective or damaged, we just ask you send us a photo of your damaged item.

Delivery Time Exceeds Stipulated delivery time period. Should your order exceed the specified 30 working day delivery, we will gladly offer you a full refund for your product/s which have exceeded this delivery period. Please check out our page for more information with regards to average delivery times.

Unfortunately, we cannot accept any item for return or exchange due to:

  • Exchanges and refunds without return of merchandise
  • Exchanges and refunds are not valid on merchandise shipped 61 days after parcel(s) delivered.
  • Returned items must be in new and resalable condition. 
  • Staining (Food, makeup, bleach, marker/pen, sweat, dirt, etc.)
  • Wear and tear (ripping, tearing)
  • Scent (perfume, body odor)
  • All items must have original tags attached, unwashed, unworn and in its original condition.
  • All sales on swimwear, bodysuits and accessories are final.
  • Plus Sizes (2XL, 3XL, 4XL) are not returnable or exchangeable
  • All customized garments are not returnable or exchangeable
  • Any merchandise on sale cannot be returned.
  • All pre-orders and special order items are non-returnable.

Once your return package has been received, your refund or exchange will be processed within 15 business days. If there is a refund due, a credit will be issued in the original form of payment. Items with an authorization number that were sent to us on time (within 60 calendar days) are subject to a 20% restocking fee .We are only able to refund the credit card used during the time of your purchase. If your postal tracking shows that your return has been delivered to our warehouse but you did not receive your refund within 21 business days, please contact our customer service: orders@duchessofdrama.com

We suggest using a trackable postage option on returns. Unfortunately if the package is lost on its way to us, our customer service officers will be limited in what they can do to compensate you.

The refund credit may not show up until your credit card’s next monthly billing cycle. You will be notified via email to the email address listed on your order when the transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

Shipping costs are not refundable.

We are not able to issue refunds due to incorrect addresses entered during checkout, items not collected, or packages stolen after delivery. Please make sure to enter your correct phone number during checkout should any delivery issues take place. 

Late or missing refunds: We issue refunds within 15 days after your package has been received. If your package has been delivered and it has not been refunded within 21 business days of delivery, please message us at orders@duchessofdrama.com

If you have received a Refund Confirmation Email and you haven’t received your refund yet please contact us at orders@duchessofdrama.com or text / phone call 469-414-5900

Duchess of Drama dba Floating Flamingos, LLC
a Limited Liability Company registered in Texas